Return & Refund Policy

Return Eligibility and Timeframe

At My Store, we stand behind our selection of Cookware, Bakeware, Bundles, and Accessories. If your purchase does not satisfy your expectations, you may return eligible items within 30 days from the date of delivery.

To qualify for a return, products must:

Be unused and maintained in their original condition
Include all original packaging, accessories, and components
Be accompanied by valid proof of purchase

Items that are altered, used, or damaged after delivery may not be eligible for a standard return, consistent with applicable consumer protection laws.

Items Not Eligible for Return

Some products from My Store have return restrictions where allowed by law. These include:

Customized or personalized products
Certain hygiene-sensitive items
Digital or downloadable content, if any
Items explicitly marked as final sale

How to Request a Return

Verify your item meets the eligibility criteria and that your request is within the 30-day return window.
Contact My Store customer support at mandelhauer@gmail.com with your order information.
Specify the product you want to return along with the reason.
Wait for a confirmation email with detailed instructions before sending your item back.
Do not ship any items without prior approval and guidance from My Store support.

Returns for Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify My Store immediately. We may request photos or other evidence to quickly assess the situation. After evaluation, we will provide an appropriate resolution such as a replacement, refund, or alternative, depending on product availability.

Refund Processing

After My Store receives and inspects your returned items, approved refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your payment provider or bank.

Return Shipping Costs

If you return an item due to a change of mind or personal preference, you are responsible for return shipping charges.

For returns arising from defective or incorrect products, My Store will provide return shipping instructions and cover the related costs.

Original shipping fees are generally non-refundable unless required otherwise by law.

Exchanges

Exchange requests are subject to product availability and adherence to return qualifications. If your preferred replacement is not in stock, My Store will coordinate an alternate resolution with you.